For Cart Tek USA, please visit Carttek.com
In the event that your trolley needs to be returned to our facility for inspection and or repair:
In the unlikely event that your Cart-Tek trolley becomes submerged in water, please unplug the battery from the unit. Do not try to charge the battery. Please contact us immediately at 1-855-839-1600 for direction on how to proceed.
All returns must receive a Return Authorization Number from our office, prior to a return being sent. Any returns received without an Authorization Number will not be accepted. Please call us toll free at 1-855-839-1600 if you are encountering a problem; we will then troubleshoot over the phone and determine if a return for inspection and repair is required.
The trolley and charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered. Cart-Tek Canada batteries are covered by a separate warranty, below.
The standard Cart-Tek Canada warranty only covers purchases made in Canada. If you encounter a problem with your trolley, battery or charger within the warranty period, please contact the place of purchase or call us direct at (905) 839-1600 to allow us to rectify the problem as soon as possible. In the unlikely event you need to make a claim you must provide proof of purchase, so please ensure this is retained.
If prior to receiving your trolley, we diagnose that you require a spare part, we will send it to you by Canada Post or by our preferred carrier. Failing which we will collect, repair (if possible) and return the faulty product (or its replacement), at our cost (in the case of a faulty trolley, this must be in its original packaging). If the fault is not covered by these warranty conditions, you will be liable for the courier and administrative charges, plus the costs of parts and labour. Any repairs or replacements made without charge do not carry a new warranty, beyond that of the original purchase.
The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. These warranties are non-transferrable.
The Cart-Tek Lithium battery and charger are both covered by a full 24 month warranty from the date of purchase.
In order for us to deem something eligible for replacement under warranty (full or pro-rated), we need to have the items returned to us for inspection and testing. Please refer to our Delivery & Returns section for full details and steps to facilitating a return to us. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered.
IMPORTANT NOTE: If your battery & charger pass our testing, or if they have failed due to damage caused by use/abuse, you will be responsible for all shipping charges involved in the return, and there will be no warranty coverage.
Only parts installed by a Certified Cart-Tek Canada Technician carry the full warranty; parts replaced by non-Cart-Tek Canada technicians do not carry a warranty and cannot be returned once they have been in use.
Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request a proof of purchase.
Cart-Tek Lithium Batteries are subject to the standard Cart-Tek Canada warranty terms and conditions.
The warranties contained with Cart-Tek Canada products are offered as an extra benefit and do not affect your statutory rights as a consumer.
Accessories do not carry a warranty.