Delivery & Returns


In the event that your trolley needs to be returned to our facility for inspection and or repair. All trolleys must be received in their original packaging. 

We therefore ask to please retain the TROLLEY BOX AND ALL PACKING INSERTS. 


Our designated carrier is United Parcel Service (UPS). If you choose not to use our designated carrier, you will be responsible for all shipping costs. Please call us at our Showroom to arrange your order in this instance.

Shipping rates are calculated by UPS, and a tracking number will be emailed to you, once your order is processed.

Shipping can take between 1 and 6 business days. We ship from our Showroom and Warehouse in Pickering, Ontario, making shipping fastest for those living closest to us. During peak season (April to July), order processing can take up to 5 business days. During off season (August to March), orders are generally shipped out within 1 business day.

For all orders under $400, deliveries by UPS will be left at the door, unless over otherwise stated. Please send us an email to, if you have any specific delivery instructions, or if you would like someone to be present to sign for your package. All deliveries over $400 will require an indirect signature*

*UPS may release the package in any of the three ways: Obtaining a signature from someone at the delivery address; acquiring a signature from a neighbour, building manager, or other person at a neighbouring address; where available, gaining authorization from the recipient to release the package without anyone present.*


Purchases can also be picked up at our Showroom. Please view our hours on the 'Contact Us' page, to schedule a time to pick yours up, or shop for product.

Problems due to accidental damage, wear and tear, misuse or modification are not covered by warranty. We cannot be liable for any damages caused during return shipping.


30 Day Return Policy

Any items returned for credit must meet the following criteria:

  1. Items must be unused,
  2. In original packaging with all materials labeling in tact,
  3. Include a proof of purchase,
  4. Returned at owner's expense,
  5. Receive Return Authorization number.

Upon receipt, items will be inspected and determined if all of the above criteria has been met. At that time, a credit will be issued less any outward shipping charges and a 15% re-stocking fee.


Warranty Note:

Our standard warranty covers purchases made in Canada and use of the unit, battery and charger in Canada. If you encounter a problem with your unit, battery or charger within the warranty period, please contact the place of purchase or call us directly at (905) 839-1600 or email to allow us to rectify the problem as soon as possible. In the unlikely event you need work performed on your unit under warranty, you must provide your proof of purchase so please ensure this is retained.

If we diagnose that you require a spare part, we will send it to you by Canada Post or Federal Express Ground. Video links can be found on our website to allow easy installation of all parts. If the issue can’t be resolved by providing a replacement part, we will pick up, repair and return the faulty unit at our cost (in the case of a faulty unit, this must be in its original packaging). 

PLEASE NOTE: Upon receipt and inspection of the unit: If the fault is not covered by our warranty, you will be liable for all courier / administrative charges, plus the cost of parts and labour. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase date.

 For more detailed warranty information, please click here.


In the event that your trolley needs to be returned to our facility for inspection and or repair. All trolleys must be received in their original packaging.

We therefore ask to please retain the TROLLEY BOX AND ALL PACKING INSERTS.

In the event that an ORIGINAL BOX is not available for the return, we would be happy to ship a box for the return at the customer’s expense.

All returns must receive a Return Authorization Number from our office prior to a return being sent.  Any returns received without a Return Authorization Number will not be accepted. 

In the event of a problem with your trolley, we will do everything we can to resolve it as soon as possible and get you back on the course.


  1. Call (905) 839-1600 or email to determine fault
  2. Obtain a Return Authorization #.
  3. Provide Credit Card information details to cover any charges in the event that the work required is not covered by warranty (this will also include all shipping charges).
  4. Confirm the unit will be returned in its original packaging.