In the event that your trolley needs to be returned to our facility for inspection and or repair. All trolleys must be received in their original packaging.
We therefore ask to please retain the TROLLEY BOX AND ALL PACKING INSERTS.
In the event that an ORIGINAL BOX is not available for the return, we would be happy to ship a box for the return at the customer’s expense.
All returns must receive a Return Authorization Number from our office prior to a return being sent. Any returns received without a Return Authorization Number will not be accepted.
In the event of a problem with your trolley, we will do everything we can to resolve it as soon as possible and get you back on the course.
Problems due to accidental damage, wear and tear, misuse or modification are not covered by warranty. We cannot be liable for any damages caused during return shipping.
Our designated carrier is Federal Express Ground. If you choose not to use our designated carrier, you will be responsible for all shipping costs.
Our standard warranty covers purchases made in Canada and use of the unit, battery and charger in Canada. If you encounter a problem with your unit, battery or charger within the warranty period, please contact the place of purchase or call us directly at (905) 839-1600 or email email@example.com to allow us to rectify the problem as soon as possible. In the unlikely event you need work performed on your unit under warranty, you must provide your proof of purchase so please ensure this is retained.
If we diagnose that you require a spare part, we will send it to you by Canada Post or Federal Express Ground. Video links can be found on our website to allow easy installation of all parts. If the issue can’t be resolved by providing a replacement part, we will pick up, repair and return the faulty unit at our cost (in the case of a faulty unit, this must be in its original packaging).
PLEASE NOTE: Upon receipt and inspection of the unit: If the fault is not covered by our warranty, you will be liable for all courier \ administrative charges, plus the cost of parts and labour. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase date.
Any items returned for credit must meet the following criteria:
Upon receipt, items will be inspected and determined if all of the above criteria has been met. At that time, a credit will be issued less any outward shipping charges and a 15% re-stocking fee.