For PowerBug UK or International, please visit https://powerbug.co.uk/
In the event that your trolley needs to be returned to our facility for inspection and or repair:
- All trolleys must be received in their original packaging. We therefore ask to please retain the TROLLEY BOX AND ALL PACKING INSERTS.
- In the event that an ORIGINAL BOX is not available for the return of a trolley or Battery & Charger, we would be happy to ship a box for the return at the customers expense. Please note that Battery & Charger returns do not require the original box for return; however, we strongly recommend packaging the Battery & Charger very well with protection from any damages that may occur during transit.
In the unlikely event that your PowerBug becomes submerged in water, please unplug the battery from the unit. Do not try to charge the battery. Please contact us immediately at 1-855-839-1600 for direction on how to proceed.
Your PowerBug Mini Lithium battery serial number is located underneath the battery cover.
All returns must receive a Return Authorization Number from our office prior to a return being sent. Any returns received without an Authorization Number will not be accepted. Please call us toll free at 1-855-839-1600 or send an email to Service@jpsmgolf.com if you are encountering a problem; we will then troubleshoot over the phone and determine if a return for inspection and repair is required.
PowerBug Trolleys, Batteries, and Chargers - Standard Warranty Conditions
The PowerBug trolley, battery & charger are covered by a 2 Year warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered.
The standard PowerBug warranty only covers purchases made in Canada. If you encounter a problem with your trolley, battery or charger within the warranty period, please contact the place of purchase or call us direct at 1-855-839-1600, or send an email to Service@jpsmgolf.com to allow us to rectify the problem as soon as possible. In the unlikely event you need to make a claim you must provide proof of purchase and trolley/battery serial number(s), so please ensure this is retained.
If we diagnose that you require a spare part, we will send it to you by our preferred carrier. Failing which we will collect, repair (if possible) and return the faulty product (or its replacement) at our cost (in the case of a faulty trolley, this must be in its original packaging). If the fault is not covered by these warranty conditions, you will be liable for the courier and administrative charges plus the costs of parts and labour. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.
The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. These warranties are non-transferrable.
In order for us to deem something eligible for replacement under warranty, we need to have the items returned to us for inspection and testing. Please refer to our Delivery & Returns section for full details and steps to facilitating a return to us. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered.
IMPORTANT NOTE: If your battery & charger pass our testing, or if they have failed due to damage caused by use/abuse, you will be responsible for all shipping charges involved in the return, and there will be no warranty coverage.
Only parts installed by a Certified JPSMGolf Technician carry the full warranty; parts replaced by non-JPSMGolf technicians do not carry a warranty and cannot be returned once they have been in use.
Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request a proof of purchase.
Motocaddy Lithium Batteries are subject to the standard PowerBug warranty terms and conditions.
The warranties contained with PowerBug products are offered as an extra benefit and do not affect your statutory rights as a consumer.
Accessories do not carry a warranty.